For Enduser Device or Messenger Provisoning, please consult our PVYpbx Getting Started Guide. In this Administrator Guide we cover all Features and Settings. Example Szenarios are being referenced with a symlink to the according wiki page.
Note: The Structure of the manual is based on the Application Menu Structure. To start a new setup, you start to configure in this order:
- Company
- Notifications (requires credentials for a SMTP Mail User)
- Notification Templates for Alerts and Reports, or User Voicemail Notifications
- Trunks, if you have more than one
- Inbound Rules, if you have more than one
- Outbound Rules, if you have more than one
- Users
- User Groups
- IPPhones
- DECTPhones
- PVYmessenger Integration
The most fields are self explaining, and default values are being preset. Please note, when you added PVYpbx out of your Organization or Family PVYcentral Interface, you will get an automated E-mail with following Options you can opt-in:
- Get my current Telecom Provider into PVYpbx/PVYmessenger
- Migrate my current Telecom Provider Numbers to an PVYcertified Provider (Porting-in is available in 165 Countries(
- Issue me a new DID/DDI Number Range - I start from scratch
Based on your Choice, you will get additional transactional informations for an easy step by step process displayed. And you can trigger for PVYpbx a free 15 Minutes Onboarding Session to get your SIP Trunk, Inbound and Outbound Rules up and running.
- Phones
- Add Phone
- Edit Phone
- Delete Phone
- Refresh List
- Mass Actions
- Add Extension
- Assign Extension
- Assign Hot Key Desking
- Re-provision Phone(s)
- Re-provision all
- Reject
- Reboot
- DECT Phones
- Add DECT Phone
- Edit DECT Phone
- Delete DECT Phone
- Refresh List
- Users
- User details
- Profile Picture
- QR Code Provisioning for PVYmessenger
- E-Mail
- Role
- Admin User
- Standard User
- International User
- Queue Manager
- Display Name
- Mobile Number
- Office Number
- Home Number
- X Profile
- Facebook Profile
- Linked-In Profile
- Instagram Profile
- Extensions
- Extension-Nr
- Enable/Disable
- Enable Automatic Call back
- Record Audio Calls
- Record Video Calls
- Always make Outbound Calls Anonymous
- Always deliver Outbound Caller-ID
- Enable Hot Desking
- Preferred transport for QR code
- Prefered Provisioning Type:
- Outbound Caller-ID
- Forwarding Rules
- When Available
- Time out in Seconds
- Forward Options:
- Number/Extension
- Voicemail (Extension)
- Hangup
- When Busy:
- Ring Anyway (Knocking/tackling Feature)
- Forward to:
- Number/Extension
- Voicemail
- Hangup
- Signalise Busy (486) Tone
- When Offline
- Forward Options:
- Number/Extension
- Voicemail (Extension)
- Hangup
- Exceptions
- Add Caller-ID
- Add / Lookup Contact
- Voicemail
- Prompt Language
- PIN Number
- Read the date/time of the message
- Voicemail PIN Authentication
- Send email to Extension with Voicemail as Attachement
- Personal WAV Files as Greeting
- Office Hours
- Use default Global Office Hours
- Use specific Office Hours
- Global Holidays
- Country specific
- Settings on Company Level
- Personal Holidays
- Customise Users Holiday or Sickleave Management
- Phone Provisioning
- Phone Information:
- Browsable by Brand & Model
- MAC Address
- Allow last 6 Digits of MAC for WebRTC Phone Login
- Time Zone Support
- Display Language Support
- Transfer Mode Specificiations
- Ringtone Specification
- Date Format Presets
- Time Format Presets
- Power LED Configuration
- Screensaver Configuration
- Backlit Time out Configuration
- Provisioning Types:
- Preferred Transport Type for Provisioning
- Codec Priority:
- Network Settings:
- VLAN Support WAN Port
- VLAN Support PC Port (Bridged)
- PC Priority
- BLF
- Busy Lamp Feature for DSS Key
- Line KEY
- Visual Park
- Visual Group Park
- Speed Dial
- Custom Speed Dial
- Change Status
- Available
- Do Not Disturb (DND)
- Lunch
- Business Trip/Sick Leave
- Balance
- User Groups
- Group Name
- Descriptions
- Outbound Caller ID (shared with Group/Devices/Clients)
- Group Members
- Trunks
- You can add beside of your Main Carrier, eg Swisscom, Vodafone, additional SIP-Trunks for Least Cost Routing
- Country Specific Carriers, to have a unified PBX Management
- Inbound Rules
- DID based Inbound Routing
- Name
- Caller Number Mask
- Trunks
- DID/DDI Number or Number Range
- Enable/Disable
- Play recording notification
- Office Hours
- During Office Hours
- Forward to Number/Extension
- Forward to Voicemail
- Hangup
- Outside Office Hours
- Forward to Number/Extension
- Forward to Voicemail
- Hangup
- Holidays
- Country Specific
- Forward to Number/Extension
Forward to Voicemail
Hangup
- Taken from Company Global Holidays Settings
- Outbound Rules
- Rule Name
- Priority
- Routing Strategy
- Apply Rules to the following calls
- Starting Digit(s)
- Calls from Extensions
- Calls to number with certain Digit(s)
- Calls from specific User Groups
- Apply outbound calls using the following Trunk routes
- Route Name
- Trunk
- Strip Digits
- Prepend
- Enable/Disable
- Outbound Caller-ID
- Virtual Receptionist
- An Virtual Receptionist that answers the call and provides a personalized voice message to callers. Callers have the option to connect to the operator, dial by extension, or connect to configurable extensions.
- Call Queue
- Automatically distributes incoming calls to a group by finding an available agent based on the configured policy and holds calls in queue while playing announcements and music when all agents are busy.
- Ring Group
- Automatically distributes incoming calls to a group by finding an available agent based on the configured policy, offers advanced routing features when sending calls to agents and sending callers out of the group.
- Meeting
- Invite colleagues and guests to ad hoc or scheduled meetings. Make your meetings more engaging with HD video, voice, messaging, screen sharing, and calendar integration.
- Call Pickup
- Allow employees to answer any ringing line/held line in their call pickup group.
- Call Park
- Provides a hunting mechanism so that when parking a call, the service hunts for an available user in a configured call park group as a place to park the call.
- Automatic Callback
- The Automatic Callback (ACB) service allows users to monitor a busy party and automatically establish a call when the busy party becomes idle.
- Shared Voicemail
- The shared voicemail allows share the voicemail inboxes of extension users, call queues, virtual receptionists, or ring group, allowing other users to access voicemail messages.
- Hot Desking
- With Hot Desking, workers can typically use any desk phone on the network by logging in to the phone with voice mail PIN.
- Wallboards
- Inbound Caller Management by Drag & Drop
- Monitor Service
- Monitor Group
- Add, Edit, Delete, Refresh
- Monitored Groups are used for:
- Support Training
- Service Assurance
- Quality Assurance
- Employee Onboarding
- Legal Mentionings:
- Company HAS to announce each user in a Group, that inbound/outbound Calls are particularly in surveillance for specific given reason. Note: Single Calls from or to a user are not affected. Only if he is part of a Group used for Routing for Organisations Helpdesk, ServiceDesk or Order Management.
- Information
- Group Name
- Description
- Enable/Disable
- Group Members
- Supervisors
- Exclusive Agent
- Add, Edit, Delete, Import, Export, Referesh
- When the call comes from the callers reached the queue, the exclusive agents will be prioritized ringing.
- General Information
- Enable/Disable
- Caller Number
- Descriptions
- Call Queue
- Add one or more Queue Agents
- Harras Number Management
- Harras Number Level 1
- Add, Edit, Delete, Import, Export, Refresh
- You can add the level 1 harass caller number, once the call comes from the harass caller number, the preset prompt file will be played to alert the caller, and if caller press 1 the call will be hangup, press 2 the call will continue.
- Harras Number Level 2
- Add, Edit, Delete, Import, Export, Refresh
- You can add the level 2 harass caller number, once the call comes from the harass caller number, the preset prompt file will be played to alert the caller, and the call will be hangup after play finished.
- It support GEO Coordinates, if Call is originated from a Cell Phone Number
- Latitude
- Longitude
- Address
- Call counts
- Expiration Date
- VIP Numbers
- Add, Edit, Delete, Import, Export, Refresh
- You can add the VIP caller number for all queues, once the call comes from the VIP number reaches the queue, it will has priority answered.
- Ideally for Reseller or Partner Support
- Call Sessions
- CDR
- Call Recordings
- Call Reports
- Notifications
- Contacts
- Contact Groups
- Sync with PVYgroupware
- Voicemail
- E-Mail Templates
- Notifications
- Role
- Feature Access Codes
- Custom Headers
- Microsoft 365 Integration
- PVYmessenger Integration
- Codes and E164
- Allowed Country Codes
- Disallowed Country Codes
- 164 International Code Processing
- Emergency Numbers
- Allows to set Local Police Station, Security Contractor, Fire Departement
- Number Blacklist
- Add
- Edit
- Import
- Export
- Refresh
- Use PVYautomat and Automate resource specific
- General
- General Informations
- Name (Organisation Admin User)
- SIP Domain
- Website
- Custom Options
- Options
- Options
- Country
- Time Zone
- Currency
- Enable extension audio recording
- Enable extension video recording
- Record the call as dual tracks
- Capability
- Given as Display only from Subscription Contract
- Maximum Extensions
- Maximum Simultaneous Calls
- Maximum Ring Groups
- Maximum Call Queues
- Maximum Meetings
- Maximum Virtual Receptionist
- Office Hours
- Specifiy per Day, or Weekdays and Weekends, seperate Office Hours for Call Availability
- Holidays
- Specifiy Global Country / Area Specific Holidays and Company vacations
- Each User can get assigned these National Holidays, and can enter his Holidays or Sick Leave with his personal login
- Storage
- Allocated Disk Quota (GB)
- Auto Cleaning (Presets with Defaul Values)
- Delete recordings that are older than a certain number of days
- Delete call reports that are older than a certain numbers of days
- Delete audit and event logs that are older than a certain numbers of days
- Delete temporary (chat file) files that are older than a certain number of days
- Music on Hold
- Enable/Disable
- Algorithm
- Default Music
- Random Music per Call
- Random Music per Day
- Event URL
- CDR Events
- Enable/Disable
- Authentication Method
- Disable
- Basic Authentication
- Digest Authentication
- Bearer Authentication
- Event URL
- Extension Event
- Enable/Disable
- Authentication Method
- Disable
- Basic Authentication
- Digest Authentication
- Bearer Authentication
- Event URL
- Password Policy
- Min Lenght
- Max Lenght
- At least one letter (latin characters)
- At least one number (0-9)
- One upper case letter or special character (e.g. !, @, $, #)
- No sequential characters (e.g. “1234”, “7890”, “Abcd”)
- No repeating characters (e.g. “222”, “Aaa”, “###”)
- No account information (e.g. username/display name)
- Outbound Caller ID
- Authorised Trunk Specific Outbound Caller ID
- Rebranding
- Rename and Upload own Logos for Corporate
- Custom Menu
- Create additional Menu Items
- Title
- URL
- Icon
- Open in new Tab
- Used for other Applications